Return and Exchange Policy

At Akshaya Lakshmi Silks and Sarees, we want you to be completely satisfied with your purchase. If you are not happy with the product, we offer a Return and Exchange Policy to make sure you are taken care of.

Please read the following details carefully to understand our return and exchange process.

1. Return Policy

Return Eligibility: You may return your purchase within 7 days from the date of delivery if the product is:

  • Unused, unworn, and unwashed.
  • In its original condition, with all tags, labels, and packaging intact.

Non-Returnable Items:

  • Customized/Personalized Items (e.g., items that have been monogrammed or altered according to your specifications).
  • Sale or Clearance Items: Products purchased during a promotional sale may not be eligible for returns unless they are defective.

How to Return:

  • Please contact our customer service team at akshayalakshmi0001@gmail.com or call +91 8105657959 to initiate a return.
  • Provide your order number, the reason for return, and photos of the product (if applicable).
  • Our team will guide you through the return process and provide you with a Return Authorization Number (RA) and instructions on where to send the item.

Return Shipping Costs:

  • The return shipping costs are the responsibility of the customer unless the product is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

2. Exchange Policy

Exchange Eligibility: If you wish to exchange an item for a different size, color, or style, you may do so within 7 days from the date of delivery.

How to Exchange:

  • Contact our customer service team at akshayalakshmi0001@gmail.com or +91 8105657959 with your order number and the details of the exchange (product you wish to exchange and the new product you would like to receive).
  • We will guide you through the process and check availability of the desired product.

Exchange Conditions:

  • The item to be exchanged must be in unused, unworn, and unwashed condition.
  • All tags, labels, and packaging must be intact.
  • If the item you wish to exchange is not available, we will offer you a store credit or a refund depending on your preference.

Exchange Shipping Costs:

  • The shipping charges for exchanges will be borne by the customer unless the original product is defective or damaged.
  • The exchanged item will be shipped after we receive the returned item.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at akshayalakshmi0001@gmail.com or +91 8105657959 within 7 days of delivery.

What We Will Do:

  • We will investigate the issue and either offer a replacement or process a full refund if the product is found to be defective or damaged.
  • You may be asked to provide photos of the damaged or defective product to expedite the process.

4. Refunds

Eligibility: Refunds are available for returns of eligible items under the following conditions:

  • The product must be unused and in its original condition with all tags and packaging.
  • The return must be initiated within 7 days of delivery.

Refund Method:

  • Refunds will be processed via the original payment method.
  • Refunds may take 5-7 business days to appear in your account depending on the payment method used.

Partial Refunds: If you return only part of your order, a partial refund will be issued based on the returned item’s price.

5. How to Contact Us

If you have any questions or concerns regarding returns, exchanges, or refunds, please reach out to us:

Akshaya Lakshmi

1166, 5th B Cross Prakashnagar, Ground Floor, Bengaluru, Karnataka 560021, India

Email: akshayalakshmi0001@gmail.com

Phone: +91 8105657959