Shipping and Delivery Policy

Thank you for shopping with Akshaya Lakshmi. We want your shopping experience to be seamless, so we’ve put together this Shipping and Delivery Policy to help you understand how your order will be processed and delivered.

1. Order Processing

  • All orders are processed once payment has been successfully completed and verified.
  • Orders are usually processed and dispatched within 2-3 business days from the date of purchase.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods and Rates

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days (Domestic orders within India).
  • Express Shipping: Delivery within 2-3 business days (Available for selected locations, additional charges may apply).

Shipping charges are calculated based on the weight, size of your order, and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Delivery Locations

  • We currently ship to all locations within India.
  • We do not offer international shipping at the moment, but we are working on expanding our delivery options.

4. Shipping Address

  • Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for any delays or non-delivery due to incorrect or incomplete address information.
  • If the shipping address is incorrect, please notify us immediately at akshayalakshmi0001@gmail.com or call +91 8105657959 so we can make the necessary changes before dispatch.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (depending on your preference). You can use this tracking number to monitor the status of your delivery on the courier’s website.

6. Delivery Timeframes

  • Standard Shipping: Typically takes 5-7 business days to be delivered within India.
  • Express Shipping: Typically takes 2-3 business days, depending on the delivery location.
  • Note: Delivery times may vary due to external factors like weather conditions, public holidays, or logistical challenges. While we strive to meet these timeframes, some delays may occur.

7. Missing or Lost Orders

If your order is marked as delivered, but you have not received it, please:

  • Check with your neighbors or family members to see if they have received the package on your behalf.
  • Contact the courier service using the tracking number provided to inquire about the status of the delivery.
  • If you still cannot locate your order, please contact our customer support team at akshayalakshmi0001@gmail.com or +91 8105657959, and we will assist you in resolving the issue.

8. Shipping Issues

If you experience any issues with your order, such as a delay or damaged items, please contact us within 7 days of receiving your order. We will investigate the issue and do our best to resolve it. We may request photos of the damaged items to help expedite the process.

9. Customs Duties and Taxes

For domestic orders within India, all taxes and duties are included in the price at checkout.

  • At this time, we do not ship internationally. If international shipping becomes available, customers may be responsible for paying any customs duties, taxes, or import fees upon delivery.

10. Returns and Exchanges

For information on our returns and exchanges process, please refer to our Returns and Exchange Policy.

11. Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, feel free to reach out to us:

Akshaya Lakshmi

1166, 5th B Cross Prakashnagar, Ground Floor, Bengaluru, Karnataka 560021, India

Email: akshayalakshmi0001@gmail.com

Phone: +91 8105657959